Cooperation concept 

The customer is always right?
No, he is always satisfied!

Nowadays TeamIdea company has unique skills and experience in the field of SAP projects implementation. Knowledge, which had been acquired as a result of long painstaking labour, at least allowed us to avoid typical previous mistakes.

Curiously enough, that SAP projects' implementation differs from its theoretical model seriously. There are dozens of reasons, the most typical of them are:

• A Client's poor awareness of required "product" and its peculiarities;
• A Sellers' ruses and "Radiant Future" promises;
• A Client hasn't a clear view of his goals and objectives;
• A Client's illusions concerning "magic" features of software or our consultant;
• A Client's illusions concerning total cost of ownership.

A Typical selling pattern, touching Russian market – promises about "only one red button" backed by famous Brand. Meanwhile, all possible difficulties, connected with pecularities of every specific project, are suppressed deliberately.

TeamIdea's position in the field of customer relationship is less competitive probably, because it is not aimed at "sweet" wordings, but allows to fully adhere to arrangements, and even verbal ones.

Having means of experience in the SAP market, we have formed certain rules of honest customer relationship. One of these gold rules: «If you DON'T know – DON'T promise anything».

All Sales Department employees have at least 5 years development experience concerning SAP software product line. They are always professional people in the different fields, which are aware of system peculiarities and have wealth of practical experience considering problem solving in real-life projects. In other words, they recognize their words, promises and other assurances concerning both SAP product features and the team of consultants.